FAQ

About Ask theentrepreneur

1. What is Ask theentrepreneur?
2. How do I contact theentrepreneur  with more questions ?
3. Where do I find Ask theentrepreneur Terms of Service?

Asking a question

1. What questions can I ask?
2. How do I clarify my own question?
3. Do you answer financial, or legal questions?

Pricing a question

1. How much do answers cost?
2. How much should I pay for my question? What amount should I set?
3. Will I be charged for more than one answer?
4. Is my credit card information safe?

Ask theentrepreneur Mentors

1. Who will answer my question?
2. Are Mentors experts in their field?

Answers to your questions

1. How will I know when my question has been answered?
2. What if a question doesn't have a clear answer?
3. The Mentor only partially answered my question. How do I get further clarification?
4. What if I don't like my answer? Can I get a refund?
5. How do I tip my Mentor?

Comments to questions

1. What is the difference between an "answer" and a "comment"?
2. I posted my question and a registered user answered it in a comment. Can I cancel my question to the paid Mentor?

Your privacy

1. What is Ask theentrepreneur's Privacy Policy?
2. Will my question and answer be publicly viewable?
3. Will others be able to see my email address if I ask a question?
4. Should I post my email address to Ask theentrepreneur if someone asks for it?

Proper use of the site

1. What happens to users who spam Ask theentrepreneur?
2. How do I report questionable content to editors at Ask theentrepreneur?

1. What is Ask theentrepreneur?
   Ask theentrepreneur is your business and entrepreneuring support partner, an outstanding advisor and wise counsel who will collaborate and assist you with in-depth perspective, expert opinion, sharing of ideas, contributing support resources, and advising you on all phases of business & venture capitalization. Ask theentrepreneur is a way to get the help you need from experienced consultants with vast knowledge, experience and expertise in business and new ventures. When you post a question to Ask theentrepreneur, you specify how much you're willing to pay for an answer. An Ask theentrepreneur mentor will research the information you want and respond back to you via email. You will only be charged for your question if and when an answer is posted to it.
   
   Your question (if not of a personal nature) will also be publicly viewable on the Ask theentrepreneur website so other users can add their insights and share the benefit of the answer. Users who provide comments will not be paid for their postings, but they may add interesting perspectives to the answer provided by the Ask theentrepreneur mentor Your identity and personal information will not be revealed to either the mentor or the community of Ask theentrepreneur users at any time; instead you will be identified only by the question asked.
   
   Our Ask theentrepreneur mentors will do their best to answer every question, some questions simply don't have clear answers. And sometimes, the donation provided for a question is too little to justify the time commitment required for an answer. It's also possible the answer to your question is simply not available. If you do receive an answer, but are not satisfied with it, you can first request an additional response through an "Answer Amplification" request. If still unsatisfied, you can request and apply for a refund.
    
2. How do I contact theentrepreneur with more questions about Ask theentrepreneur?
   Please e-mail us at: jrnash@theentrepreneur.net
    
3. Where do I find Ask theentrepreneur Terms of Service?
   The Terms of Service for Ask theentrepreneur can be found at Terms of Service

1. What questions can I ask?
   You can ask any question that can be answered with words and/or numbers. And you can edit your question's at any time within 24 hours of submission, as long as it is not being worked on by a mentor. All questions pertaining to every aspect to your business or venture are accepted. Keep in mind that Ask theentrepreneur is not a substitute for professional advice or services, nor will we knowingly provide answers to assist in illegal activities. We reserve the right to delete questions on a case-by-case basis if they do not comply with our editorial policy and guidelines for "Proper Use," as specified in our Terms of Service.
   
   Ask theentrepreneur discourages and may remove questions that:
   • request private information about individuals
   • want assistance in conducting illegal activities
   • are meant to sell or advertise products
   • refer or relate to inappropriate content
      
2. How do I clarify my own question?
   You may decide that your question is not clear or specific enough or that it just needs a little change. We do not provide a way for you to modify the original text of your question, but you may re-submit your questions within a 24 hour period, if a Mentor has not yet responded to your questions.  Please state in your heading QUESTION MODIFICATION.
   
   Sometimes a Mentor will issue a Request for Question Clarification on your question. You may respond directly back to the Mentors request.
    
3. Do you answer financial, or legal questions?
   We will provide background information and links to other sources for questions of a professional nature, but Ask theentrepreneur is not a substitute for professional advice and counsel. If you have a question of this nature, we strongly recommend you consult a professional.

1. How much do answers cost?
   The 'donation amount' you set for your question reflects how much you're willing to pay for an answer. That price can be as low as $20 or as high as $200. If you decide you are willing to pay more for an answer after setting your price, you can increase the amount when making your final payment upon receipt of your answer. You'll only be charged the amount you set when and if your question is answered to your satisfaction. If your question is not answered, your initial (50%) donation amount will be promptly refunded to you.
    
2. How much should I pay for my question? What amount should I set?
   The more research required to find an answer, the higher the fee amount you should set for your question. Three-quarters of your question price goes directly to the Mentor who answers your question; the other 25 percent goes to Ask theentrepreneur to support the service. Setting a price too low to compensate for the time required may result in your question not receiving an answer. The more you are willing to pay, the more likely your question is to get answered quickly.
    
3. Will I be charged for more than one answer?
   No. You can only be charged for an "answer", and only one answer can be provided to a question. You are in full control of the amount you specify when making your donation through PayPal.  
    
4. Is my credit card information safe?
   We understand that making a purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. This is why we use PayPal for our payments.  PayPal protects your privacy and security.

1. Who will answer my question?
   Your question will be answered by a highly qualified and screened Ask theentrepreneur Mentor . Ask theentrepreneur Mentors are experts in their respective business fields.  Your question may also receive comments from other Ask theentrepreneur users who can volunteer suggestions and advice at no additional charge to you. All Mentors must go through an interview process that determines their experience and ability to provide responsible answers. theentrepreneur also spot-checks their answers once they've been approved. If an Ask theentrepreneur editor sees a problem with an answer, that answer will be pulled and your question will be put back into the system. You are strongly encouraged to provide feedback on the quality of the response you receive by using the Feedback link on the main Ask theentrepreneur webpage. 
    
2. Are Mentors experts in their field?
   All Ask theentrepreneur Mentors are screened to ensure that they are experts in their respective fields with excellent communication skills. Some of them also have expertise in multiple fields. Your question may be answered by an expert in a particular field or by an generalist Mentor. Either way, if you are unsatisfied with your answer for any reason, you may apply for a full refund.

1. How will I know when my question has been answered?
   Your assigned Mentor will directly respond to you by email.
    
2. What if a question doesn't have a clear answer?
   Some questions simply don't have clear, straightforward answers, in such cases, Mentors will attempt to provide the best information available on the question and may collaborate with one or more other Mentors to provide you the best response.
    
3. The Mentor only partially answered my question. How do I get further clarification?
   You have the option to make a comment or request a clarification once you receive your answer from a Mentor. Respond directly back to the Mentor by e-mail that you wish to request a clarification.
    
4. What if I don't like my answer? Can I get a refund?
   If you are not fully satisfied with your answer for whatever reason, the first step is to request a clarification of your answer from your Mentor. If you are still dissatisfied after clarification, you can request your question be re-posted once again. If you receive a second answer and are still not satisfied, you may apply for a full refund, using our refund request form. If you want a refund, you'll be asked to explain why you were unsatisfied with your answer. theentrepreneur  grants full refunds for all reasonable requests for up to 30 days after answers are posted.
    
5. How do I tip my Mentor?
   When you make your final payment, any amount over your originally stated Fee Amount will be given 100% to the Mentor.  Ask theentrepreneur will not take a percentage of the tip. Tips are not refundable. Thank you for tipping your Mentor! They appreciate it.

1. What is the difference between an "answer" and a "comment"?
   Each question can receive only one formal "Answer" from a Mentor who can also provide follow up clarifications to their answer. Comments may be posted by anyone using the Ask theentrepreneur service. People who comment are not paid for their Comments. Comments are free - there is no charge to the asker of a question for Comments posted to their question.
    
2. I posted my question and a registered user answered it in a comment. Can I cancel my question to the paid Researchers?
   Yes, you can cancel your question to your Mentor at any time, as long as the question has not been answered.  To cancel your question, Send an e-mail (using the same e-mail address you posted your question from) to Ask theentrepreneur with "Cancel Question" in the subject line.

1. What is Ask theentrepreneur Privacy Policy?
   theentrepreneur respects and protects the privacy of the individuals that use the theentrepreneur website and the Ask theentrepreneur services.  Individually identifiable information about you is not willfully disclosed to any third party outside the staff and associates of theentrepreneur.
    
2. Will my question and answer be publicly viewable?
   It may be posted. Your question and the corresponding answer may be posted on the web and viewable by the public if the question would be of value to others and is not personal in nature. However, your personal information will never be posted with your question, so your privacy is protected. If you do not wish to have your question and answer posted, please make that request with your question.
    
3. Will others be able to see my email address if I ask a question?
   No. Ask theentrepreneur users see only your Ask theentrepreneur question and answer.
    
4. Should I post my email address to Ask theentrepreneur if someone asks for it?
   To protect your privacy, we recommend that you not post your email address or any other personal information about yourself within the body of your question to Ask theentrepreneur. The site is available for public viewing and may be indexed and crawled by search engines. Mentors are asked to not answer questions that contain or ask for personal contact information.

1. What happens to people who spam Ask theentrepreneur?
   Users who spam Ask theentrepreneur will have their posting privileges revoked.
    
2. How do I report questionable content to editors at Ask theentrepreneur?
   At the bottom of every question page we provide a link to our administrative offices. We encourage you to use this link whenever you see questionable content posted to the site. In your email, please provide information about the question, and the reason you find the content questionable.